Privacy Policy

1. Introduction

MusafirSIM operates as an authorized storefront for Airalo eSIM services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

2. Information We Collect

2.1 Personal Information

• Name and email address
• Phone number
• Payment information (processed securely through PayFast)
• Order history and transaction details

2.2 Automatically Collected Information

• IP address and location data
• Browser type and device information
• Usage data and cookies

3. How We Use Your Information

We use your information to:

• Process and fulfill your eSIM orders through Airalo
• Process payments securely via PayFast
• Provide customer support and respond to inquiries
• Send order confirmations and updates
• Improve our services and user experience
• Comply with legal obligations

4. Third-Party Services

4.1 Airalo

We use Airalo's services to provision eSIM products. Your information is shared with Airalo to fulfill orders. Airalo's privacy practices are governed by their own privacy policy, available at https://www.airalo.com/legal

4.2 PayFast

We use PayFast as our payment processor. Payment information is handled directly by PayFast and is subject to their privacy policy. We do not store complete payment card details on our servers.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

8. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. For more details, see our Cookie Policy.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: